HERMAN
Objectives and challenges
Problem statement
The logistics sector of the company was facing several challenges such as inefficient route planning, lack of real-time tracking, and inadequate analysis of logistical data. These challenges lead to increased operational costs, delayed deliveries, and a decline in customer satisfaction.
It's problematic to present a UX/UI projects in the mobile view. Please use a computer or a tablet to view details of the project
Possible Solution
Efficiency Improvement: Streamline route planning to minimize delivery times and fuel consumption.
Real-Time Monitoring: Enable real-time tracking of vehicles to ensure timely deliveries.
Data Analysis: Utilize logistics data to make informed decisions and continuously improve the system.
My role
I was reponsible for research and discovery, lo-fi and hi-fi design
Tools and technologies
Invision Studio, Framer, Adobe XD, Angular
Objectives and challenges
Problem statement
The logistics sector of the company was facing several challenges such as inefficient route planning, lack of real-time tracking, and inadequate analysis of logistical data. These challenges lead to increased operational costs, delayed deliveries, and a decline in customer satisfaction.
It's problematic to present a UX/UI projects in the mobile view. Please use a computer or a tablet to view details of the project
Possible Solution
Efficiency Improvement: Streamline route planning to minimize delivery times and fuel consumption.
Real-Time Monitoring: Enable real-time tracking of vehicles to ensure timely deliveries.
Data Analysis: Utilize logistics data to make informed decisions and continuously improve the system.
My role
I was reponsible for research and discovery, lo-fi and hi-fi design
Tools and technologies
Invision Studio, Framer, Adobe XD, Angular
Objectives and challenges
Objectives and challenges
Problem statement
The logistics sector of the company was facing several challenges such as inefficient route planning, lack of real-time tracking, and inadequate analysis of logistical data. These challenges lead to increased operational costs, delayed deliveries, and a decline in customer satisfaction.
Possible Solution
Efficiency Improvement: Streamline route planning to minimize delivery times and fuel consumption.
Real-Time Monitoring: Enable real-time tracking of vehicles to ensure timely deliveries.
Data Analysis: Utilize logistics data to make informed decisions and continuously improve the system.
My role
I was reponsible for research and discovery, lo-fi and hi-fi design
Tools and technologies
Invision Studio, Framer, Adobe XD, Angular
Based on the interviews and available data, I have created personas for the project
User personas
One of the most important part was to define user tasks as it determined the features
User Tasks
Emma, the Logistics Manager
Primary Tasks:
Planning and Customizing Routes.
Analyzing Logistics Data for Optimization.
Monitoring Real-Time Vehicle Locations and Statuses.
Responsibilities:
Strategically plan routes to optimize delivery times and costs.
Analyze performance reports to improve logistics operations.
Oversee the entire fleet and ensure timely deliveries.
Alex, the Driver
Primary Tasks:
Following Set and Modified Routes.
Communicating with Logistics Staff.
Providing Feedback on Routes and Vehicle Performance
Responsibilities:
Adhere to the planned routes and follow real-time modifications.
Report any issues or deviations immediately.
Give feedback on road conditions and route efficiency
Sarah the Dispatcher
Primary Tasks:
Monitoring Real-Time Vehicle Locations and Statuses.
Dynamic Modifications of Routes.
Communicating with Drivers and Other Logistics Staff.
Responsibilities:
Keep track of all vehicles and their statuses.
Respond quickly to changes, rerouting vehicles as needed.
Act as the communication hub, coordinating between drivers and managers.
Using all the knowledge I have gathered, I proposed a design hypothesis and a solution
Design Hypothesis
Intuitive UI Simplifies Complex Logistics Tasks
Hypothesis:
An intuitive user interface will reduce the time and effort required to manage logistics tasks, leading to increased efficiency.
Details:
*Customizable dashboards will help users prioritize information.
*Simplified navigation will reduce the learning curve for new users.
*Clear visual cues will guide users to important features and reduce errors.
Real-Time Data Visualization Enhances Decision-Making
Hypothesis:
Presenting data in a real-time, visual format will aid users in making quicker and more informed decisions.
Details:
*Interactive maps with live tracking will provide immediate insight into fleet locations.
*Graphs and charts displaying logistics metrics will help identify trends and issues.
*Color-coded alerts and notifications will draw attention to urgent matters.
Seamless Communication Bridges Gaps Between Stakeholders
Hypothesis:
Integrated communication tools within the app will improve coordination and information flow between different logistics stakeholders.
Details:
*In-app messaging and announcement features will facilitate real-time communication.
*Shared dashboards and reports will ensure everyone has access to the same information.
*The ability to provide feedback within the app will encourage continuous improvement.
Customizable Alerts and Notifications Increase Responsiveness
Hypothesis:
Allowing users to customize alerts and notifications will enable them to respond more effectively to changes in logistics operations.
Details:
*Users can set alerts for specific events, such as route deviations or delays.
*Customizable notification preferences will ensure users are not overwhelmed by irrelevant information.
*Immediate notifications on mobile devices will enable quick response, even when away from the desk.
Data-Driven Insights Lead to Continuous Improvement
Hypothesis:
Providing users with data-driven insights will enable continuous improvement in logistics management.
Details:
*Analytics tools will help users identify inefficiencies in routes and operations.
*Reporting on key performance indicators will track progress over time.
*Suggestions for improvements based on historical data will be provided.
Using all the knowledge I have gathered, I proposed a design hypothesis and a solution
Proposed Solution
1. User-Friendly Dashboard for Route Management
Features:
Interactive map interface for easy route planning and adjustments.
Drag-and-drop functionality for adding and rearranging stops.
Customizable views to display relevant information based on user preferences.
Benefits:
Simplifies the process of creating and modifying routes.
Reduces the time spent on planning and increases operational efficiency.
2. Real-Time GPS Tracking Integrated into the Application
Features:
Live tracking of vehicles on the dashboard.
Detailed vehicle information, including speed, fuel level, and delivery status. Geofencing capabilities for alerts when vehicles enter or leave specific areas.
Benefits:
Provides logistics managers with up-to-date information on fleet whereabouts. Enhances the ability to respond to real-time changes and emergencies.
3. Flexible Tools for Quick Alterations in Logistics Planning
Features:
Instant route modification in response to traffic, weather, or other factors. Automated suggestions for alternate routes based on current conditions. Easy rescheduling and rerouting capabilities.
Benefits:
Allows for dynamic management of logistics operations.
Minimizes delays and improves overall service quality.
4. Integrated Communication Platform for All Stakeholders
Features:
In-app messaging and notification system.
File sharing for important documents like delivery schedules. Tools for direct communication between drivers, dispatchers, and managers.
Benefits:
Streamlines communication, reducing misunderstandings and delays.
Keeps all stakeholders informed and coordinated.
5. Analytics and Reporting for Logistics Optimization
Features:
Dashboard with analytics on route efficiency, driver performance, and delivery times. Customizable reports with insights for continuous improvement. Historical data analysis for identifying trends and making informed decisions.
Benefits:
Helps in identifying areas for cost reduction and service improvement. Enables data-driven decision-making for logistics optimization.
6. Customizable Alerts and Notifications
Features:
User-defined alerts for specific events such as delays or route deviations. Options to customize the frequency and type of notifications received. Integration with mobile devices for receiving alerts on the go.
Benefits:
Ensures that critical information is promptly communicated. Allows users to stay informed without being overwhelmed by unnecessary notifications.
With the use of card sorting, I have managed to discover the most effective information architecture for the app
Information Architecture
Management's decision was to utilize Material Design as a base for the front-end (I was not involved in that decision <wink>)
Designs
Landing page. I have redesigned the landing page which is crucial for proper navigation within the complex system. Instead of putting all the items of the information architecture into one unprioritized set of items, I have distinguished those of importance and placed them on the right-hand side of the view for better discoveribility
In the Lane Details, it was my ideas to allow power users, to update several lanes at once.
I have prepared user testing scenarios and I was involved in the testing procedure and as a moderater and in some cases as an observer
Usability Testing
Feedback:
The majority of users expressed high overall satisfaction with the app's capabilities and user experience.
Observations:
Common suggestions included more advanced analytics features for logistics managers and enhanced notification customization.
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